What is the difference between an Account Holder, an Issuer, a User and a Group?

Personnel associated with Countermarks:


Account Holder: An individual who is the Administrator of the Countermark system for a Company Account.

They are an Issuer with additional privileges:

  •        They can add and remove Issuers to their Company Account.
  •        They can change the status of Countermarks.
  •        They can change API default settings for the Word Add-in.


Issuer:  An individual who uses the Countermark website to make (issue) Countermarks. The Issuer also has the access rights to create Users and Groups and set the Countermark’s access rules.


User:  An individual with a phone which has the Countermark App installed.


Group:  A number of users allocated to a specific Group membership.